Our Values

At Dollie & Stella, we believe in treating each visit as a unique experience. We prioritize discussing your scalp and hair health, maintenance routines, and home haircare practices. Our team is here to provide inspiration and guidance for your desired hair colour goals and any changes you wish to make. We’re always ready to offer requotes and assist you with styling tips. Additionally, we’re committed to planning your hair journey and accommodating various budgets.

Dollie & Stella Policies

We are a salon space that welcomes everyone. We have a zero-tolerance policy for inappropriate behavior towards our staff or other clients. Our priority is creating a safe environment, so if this doesn’t align with your vibe, we kindly ask that you refrain from visiting us.

Cancellation Policy

– If you don’t notify us at least 48 hours before your appointment, you may be charged up to 100% of the service cost.
– Late rescheduling is also subject to the same rule.

Deposit Requirement for New Colour Clients

– All new colour clients must pay a 50% upfront deposit to secure their spot.
– The deposit is non-refundable but can be used towards retail or other services if you decide not to proceed with your colour appointment.
– This is applicable only if the appointment is rescheduled or changed within the required 48-hour window.
Sickness Policy
At Dollie & Stella, our policies for sick clients are as follows:
– If you are unwell, we kindly request that you reschedule your appointment.
– If you are well enough to visit the salon, please inform us in advance about your condition and wear a mask.
– As a small team, we cannot afford to fall ill, and we have clients with autoimmune issues whom we must prioritize and protect.
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